General FAQs | Registration FAQs | Alert Message FAQs

What is JourneyCheck Alerts?
Can I register for SMS Alerts?
How much does it cost?
What information is included in Alert messages?
I’m having problems logging into my account, what could be wrong?
Where can I view the JourneyCheck Alerts terms and conditions?
What happens if I forget my password?
What happens when I go on holiday?
What if I no longer wish to use the service?

What is JourneyCheck Alerts?

A system which sends alerts about disruption to your train services to you using e-mails and/or SMS text messages. For a more detailed description please look here.

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Can I register for SMS Alerts?

c2c are no longer providing train disruption alerts via SMS. If you are a new user this option will not be available and all your alerts will be based on emails. If you have previously registered for alerts from c2c you may choose to change any or all of your alerts currently based on SMS to be via email instead.

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How much does it cost?

We do not charge you either directly or indirectly via messaging costs for the JourneyCheck Alerts service.

If you have previously been eligible for SMS messages (see above) and choose to enter a new mobile phone number to keep the database records up to date, you will need to send a verification message to our system which will be chargeable by your mobile operator at your normal rates.

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What information is included in Alert messages?

Alerts for specific services will indicate: late arrival at your station, cancellation of the service, changes to the train such that it is no longer going to your destination and likely delays en route. Additionally, general problems on the route which might affect your service are also included.

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I’m having problems logging into my account, what could be wrong?

You should log in using the email address and password you specified during registration. Check you have not mistyped these.

If you have forgotten your password, you may enter your email address and click on the forgotten password button, which will email you a reminder of it. If the system does not recognise your email address, it is possible you may have mistyped your email address during the registration process. Please contact our customer services department if you continue to experience problems.

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Where can I view the JourneyCheck Alerts terms and conditions?

Terms and conditions can be viewed by clicking on the link at the foot of the registration page, or if you are already registered, at the foot of the My Details page accessible once you have logged in.

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What happens if I forget my password?

You can request that it is sent to your e-mail address from the Log-In section of the JourneyCheck site.

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What happens when I go on holiday?

In your Alerts Details you can advise the system that you wish the alerts to be suspended. (Remember that mobile phone operators may make a surcharge for SMS text messages received outside the UK.)

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What if I no longer wish to use the service?

You can log in and then unsubscribe yourself via the remove me button at the bottom of the My Details page.

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