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JourneyCheck FAQs | General Alert FAQs | Alert Registration FAQs | Alert Message FAQs
Why have I not received my verification email?
Why must I supply an email address?
Do I need to give my mobile phone number?
Why do I have to verify my e-mail address and mobile phone number (if applicable)?
Why have I not received my verification email?
Sometimes your mail application may mark the verification email as ‘Spam’ and move it to a ‘Junk Mail’ folder or similar. Make sure this has not occurred. Alternatively you may have mistyped your email address during registration. Please contact our customer services department if you continue to experience problems.
Why must I supply an email address?
This will be your username for administering your alerts and the address to which e-mail alert messages are sent.
Do I need to give my mobile phone number?
Not if you are eligible for emails only (see General FAQs). If you were eligible to receive SMS alert messages and wish to do so, you may supply any changes to your mobile number.
Why do I have to verify my e-mail address and mobile phone number (if applicable)?
This ensures that they are valid and prevents misuse by people trying to register other people‘s addresses and phone numbers.
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