JourneyCheck - First Great Western

Terms and Conditions

JourneyCheck Alerts via SMS and email

Welcome to the First Great Western JourneyCheck Alerts service.

This service offers the ability to register for the automatic provision of train service disruption information via SMS and email. The information supplied comes directly from staff in the Customer Information Centre in the Swindon Integrated Control Centre.

This service is being provided to you through First Great Western and its parent company First and was developed by Nexus Alpha Limited. This service is subject to the following terms and conditions. You are legally bound by them even if you choose not to read them:

Warranties, Indemnities and Limitation of Liability

Although First Great Western will take considerable effort to ensure that the service we provide to you is of good quality, there may be difficulties that can affect the service. Neither First Great Western or Nexus Alpha Limited provide any warranty or accept any liability whatsoever for any loss or damage from: defects that may exist to the service and the website, omissions or errors, reliance on the service resulting from delays, service interruptions, inaccurate alerts, the customer's inability or failure to use the service, or suspension or withdrawal of any part of the service. First Great Western accepts no liability or responsibility for technical inaccuracies, technical difficulties, loss of data, service settings, mis-delivery or storage failure of data, human error or other interruptions to the service. Liability is hereby disclaimed to the fullest extent permitted by law.

The very nature of train service disruption information means that it can take time for network and service problems to be reported back to the Service Delivery Centre, who then enter the information into the JourneyCheck Alerts system. Also, the nature of service disruption means that on occasion it can change quite rapidly. Disruption information is by nature an imprecise process, as the future is predicted from the present position:

Incidents can take longer to resolve than initially expected
delays can become more severe
cancelled services may be reinstated

The JourneyCheck Alerts service provides an "as is" snapshot of the reported state of the network in the context of the journey you have defined and at the time you have registered to be alerted.

First Great Western and Nexus Alpha Limited reserve the right to terminate your subscription to this service at their discretion. The service is provided for the personal use of passengers and potential passengers of the transport system to enquire about journeys, and for no other purpose.

The customer warrants that they are the legitimate owner of a registered mobile number or email address.

The customer shall indemnify First Great Western and Nexus Alpha Limited (including its affiliates, staff, officers and agents) against any claim by a third party alleging loss and/or damage as a result of the customer's misuse, or inability to use the service.

Use of Service

There is a maximum number of journeys that can be registered.
A mobile phone number or email address can only be registered once.
Travel alerts are received by email or SMS text only
Note that SMS messages are typically restricted to 160 characters, and therefore will be in abbreviated format and may not list all the problems.
The SMS service abbreviates station names to the three letter codes used on www.nationalrail.co.uk. A full table of reference on the introduction to this service is on the First Great Western web site, and also on the Nexus Alpha web site.
This Service is created solely for access from the UK mainland.
In order to receive the service, the customer must go through the process of registration and answer all questions marked by an asterisk.
Once the customer has registered for the service, they will continue to receive alerts until they unsubscribe, or the service is terminated according to these terms and conditions.

The JourneyCheck Alert service uses a defined set of rules to determine what message to send when there are a number of different incidents likely to affect your journey:

Priority is given to cancellations over train delays.
Cancellations to later trains will take priority for alert over earlier delayed services.
Where more general problems are reported on a particular route, the message will state that cancellations or delays "may" occur as appropriate.

Cost of Service

This service is being provided by First Great Western with no intended cost to the end user. The standard cost of sending a text message within the United Kingdom is met by First Great Western. However, it is possible that your mobile operator may charge you to receive SMS messages. This is very often the case for receiving text messages when you are abroad. We would encourage you to suspend your alerts when you are on holiday. Similarly the subscriber should be aware that whilst the "desktop" delivery of emails is generally free, the delivery of emails to mobile devices can incur charges from your mobile service operator. Note that if you have chosen to receive SMS alerts, when you first register you will need to send an SMS validation message to the system. This will be charged by your mobile phone provider at their standard (not premium) rate.

Not withstanding, First Great Western reserve the right to review the pricing policy in the future. Notice will be given in advance to all subscribers should any changes in pricing policy take place, and no charges would be raised without a re-subscription process.

Personal Privacy and Data Protection

We regularly send out details of our special offers and promotions. First Great Western and its parent company First respect your privacy and will not pass your details to any third party without the customer's prior consent

For details of our Privacy Policy and how we collect and use personal information please see our website (www.FirstGreatWestern.co.uk) or write to Customer Services Team, First Great Western , Freepost SWB40576, Plymouth, PL4 6ZZ.

Customer Responsibilities

The customer shall, if choosing to receive alerts via SMS or email respectively, be responsible for providing and maintaining a working mobile phone or a valid and working email address.

The customer agrees to provide true, accurate and complete information about themselves, as requested on the registration page. The customer agrees not to misrepresent their identity or other information. Accurate details, such as phone numbers, email address, postcodes and journey information enables First Great Western to provide the correct services to our customers.

The customer will not be able to use the service unless they validate their email or SMS numbers by responding to a message sent to each address. This protects the customer from any other user inadvertently (or with intent) entering customer contact details and causing the system to send unwanted alerts.

The customer is responsible for guarding their password and login details. You will be asked to enter a password when logging into your account. The customer is responsible for all account activities that occur from using the password.

The customer shall use the service for personal use, and shall not resell or seek to profit from the information provided by JourneyCheck.

Customers may at no time use another subscriber's password.

Acceptance of Terms

By checking the box alongside 'I agree to the terms & conditions', the customer agrees to comply with the Terms listed here. If you do not agree, you will not be entitled to use the service, and registration will not be completed.

Suspension or Termination

First Great Western reserves the right to immediately and without notice suspend or terminate the provision of this service if it believes that there has been a breach of these terms by the customer.

First Great Western shall, with reasonable notice, be entitled to discontinue the service to the customer for whatever reason.

The customer may unsubscribe from this service at any time by unregistering via the applicable page on the website.

General

Any queries relating to this service should be directed to:

fgw@custhelp.com or in writing to:

Customer Services Team,
First Great Western ,
Freepost SWB40576,
Plymouth,
PL4 6ZZ.

First Great Western reserves the right to change any terms or conditions in this agreement. All changes will be posted on the website.

Help

JourneyCheck is used for checking for problems along your route as well as providing timetables.

Route Filter

You can view incidents and timetable information for a particular route by selecting a from and to station and pressing Go. Direct routes from A to B are only supported.

Switch Stations

The switch stations button swaps the from and to locations and loads the route view filtered on this basis. This is the doubled ended arrow to the right of the location drop downs.

Saved Routes

You can save a number of routes by pressing the Save button after you have selected from and to stations. When you come back to JourneyCheck at a later stage you can easily check the situation of a saved route by selecting it from the drop-down and pressing the small Go button. Saved routes are saved as cookies on your browser so if you use a different browser you won't be able to access your saved routes.

Delete a Saved Route

Select a route from the drop-down and press the Delete button.

Set a Route as Default

Users may select one of their saved route(s), and make it their default route by clicking on the Set As Default button. A user with a default route will be automatically directed to the saved route view, rather than the summary view when accessing the site. The User may then access the summary view if they wish via the link in the top right corner of the route page.

Network Overview

This shows all the incidents on the network.

Summary

This shows a summary of all the incidents on the network. Use the plus and minus buttons to expand and collapse incidents and sections. Line updates refer to updates on the track and service updates refer to updates on particular trains.

Help

Registration, Updating and Removal of Details

Step one of the registration process requires you to enter an email address and password - you will use these to log into your account.If you have registered with JourneyCheck with another train operator you still need to register again.

Email Address

You will need to supply a valid email address as it needs to be verified. Also, email alerts are sent to this email address.

Mobile Number

If you want to receive text alerts you will need to enter a mobile number.

Terms and Conditions

To register you will need to tick the box agreeing to the "Terms and Conditions". To read the details of these "Terms and Conditions", click on the words "Terms and Conditions". A separate small window will open listing these.

Update

You can change your details at any time by logging in and then changing the appropriate items. When you have done this, clicking on "Update" will then update the details.

Remove Me

If you no longer wish to receive any alerts and wish your details to be removed from the system, clicking on "Remove Me" will remove your details from the Alert System. Note that if you intend to use the service in the future but do not currently wish to receive any alerts, you can leave your details in the system and simply ensure that there are no active alerts by suitably changing the Alert details in the "My Alerts" section.When you next wish to be alerted , you will then not need to re-register.

Help

My Alerts

Alert Entry Boxes

Two Alert Entry Boxes will open to enable you to define the journeys for which to be alerted.

Disable All Alerts

If you have set up regular alerts, you can disable all your alerts for a defined period (such as when you are on holiday) or indefinitely.Enter the period you wish to the alerts to be suspended by using the drop down list and then click on 'Save'. If you select a defined period (i.e. not 'indefinitely') the alerts will automatically be re-enabled after that period. If you select 'indefinitely' you will need to 'reinstate' your alerts yourself when you wish to do so by clicking on 'Re-enable all alerts' which will be displayed after you have indefinitely disabled the alerts.

Alert me at

This is the time you wish to be alerted about any problems. It must be either the same, or earlier than the time you specify in the 'For trains between ... and ...' section. The time is in the 24 hour clock system (e.g. 4.30 in the afternoon is entered as 16:30).

Alert me by

Using the dropdown selection, you must specify whether you wish the first alert message to be delivered by e-mail or SMS.

If you specify an e-mail alert, at the time you specified in the At box, you will receive an alert that will contain all the relevant incidents that have been reported until that time which are likely to cause disruption to your train services; or a message indicating that there are no reported problems on your route.

If you choose an SMS alert, then at the time you specified in the At box, you will receive an alert that will contain all the relevant incidents that have been reported until that time which are likely to cause disruption to your train services. If there are no such reported problems then no SMS message will be sent.

then Update me by

It is possible to receive updates after your initial alert, should new information become available, or information previously delivered changes. Use the drop down provided to select whether you would like to receive these updates, and if so, whether you would like to receive them by email or SMS.

Note:

the delivery method need not be the same as that of the initial alert;
there is a limit to the total number of updates you will be sent via SMS, per alert, on any one day;
updates may indicate both an improving or worsening of the previously stated situation;
you will be sent updates between the time of your initial alert up until the end of your For trains between ... and ... time selection;
if there are no changes reported, no updates will be sent;
"Now OK" messages indicate that a previously reported problem is no longer relevant to the particular train service.

At this point you can choose whether you wish to be alerted regularly (every week on certain days) about your train services or whether you wish to be alerted about the train services on one particular day only. You can also set up a combination of both types (subject to a maximum total number of four SMS alerts being set up).

On These Days Repeating (For Regular Weekly Alerts)

Tick the boxes relevant to the days you wish to receive alerts.

For trains between ... and ...

Indicate the times between which you are interested in catching your train. The times are in the 24 hour clock system (e.g. 4.30 in the afternoon is entered as 16:30).

You will only receive alerts for trains that are scheduled to leave your origin station between these times.

That go directly from ... to ...

Indicates the station at which you start your journey on a train and the station at which you alight from that train. You can only select through train journeys (i.e. no changes of train en route).

If you wish to be alerted about more than one train service route (because for instance you change trains), you may register other train services between other pairs of stations, provided that the services are operated by that same Train Company.

Changing Alerts

If you have changed any alert details, you will need to click on "Update" at the bottom right of the page in order to implement the changes you have made.

Delete

This enables you to permanently delete any adjacent alert for which you have previously registered.

Add Further Alerts

If you wish to add further alerts and you have filled in all the visible boxes, you can choose to open another Alert Entry Box.

(Note that the total number of SMS alerts for which you can register is limited to four).

Multi-leg Journeys

Each alert is for a single journey leg but you can register for separate alerts for the different legs of your journey (subject to the maximum number of alerts permitted), if provided by First Great Western. If your onward journey uses the services of another Train operator you will need to register with them for that part of your journey (if they provide this service).

Help

Registration, Updating and Removal of Details

Email Address

You will need to supply a valid email address as it needs to be verified. Also, email alerts are sent to this email address.

Mobile Number

If you want to receive text alerts you will need to enter a mobile number.

Terms and Conditions

Update

You can change your details at any time by logging in and then changing the appropriate items. When you have done this, clicking on "Update" will then update the details.

Remove Me

Help

Apple iPhone

Unfortunately, the Apple iPhone is currently unable to display text alerts sent from a named gateway (e.g. JC-Alerts). Hopefully there will be a new operating system for the phone soon. Until then, please subscribe for email alerts if an email service is available on your phone.

Email
Confirm Email		This will be your username for administering your alert details in future and the address to which email alert messages are sent (if you choose to have email alerts).
Password
Confirm Password
Mobile No.		Alerts will be sent to this number if this method of alert is selected. iPhone users please click here

Title
First Name
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Address Line 1
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Age
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