JourneyCheck FAQs | General Alert FAQs | Alert Registration FAQs | Alert Message FAQs
Why have I not received my verification email?
Why must I supply an email address?
Do I need to give my mobile phone number?
Why do I have to verify my e-mail address and mobile phone number (if applicable)?
Why have I not received my verification email?
Sometimes your mail application may mark the verification email as ‘Spam’ and move it to a ‘Junk Mail’ folder or similar. Make sure this has not occurred. Alternatively you may have mistyped your email address during registration. Please contact our customer services department if you continue to experience problems.
Why must I supply an email address?
This will be your username for administering your alerts and the address to which e-mail alert messages are sent.
Do I need to give my mobile phone number?
Not if you wish to be advised by emails only. If you wish to receive some SMS alert messages, you will need to supply your mobile number.
Why do I have to verify my e-mail address and mobile phone number (if applicable)?
This ensures that they are valid and prevents misuse by people trying to register other people‘s addresses and phone numbers.
Claim for a delay
We always do our very best to get you where you are going on time. Sometimes though, problems occur outside our control that affect your journey.
Improvement works
We are constantly looking at ways to try and improve the service we deliver. We like to keep you up to date with all the planned improvement works and help minimise the disruption they cause.
Our routes and stations
Find out more about our routes and stations up and down the country.
