We're always here to help you with your journey, particularly during times of disruption. If your train is delayed or cancelled, you can find alternative arrangements at no additional cost. If this affects your connection, please get in contact and we will help you reach your destination.

If your CrossCountry train has been delayed by 30 minutes or more to the destination on your ticket, you may be entitled to compensation through our Delay Repay scheme.

If you are a disabled customer and you require further assistance, please speak to our on board train crew, railway station staff or use station help points if your station is unstaffed. You can also contact us on Twitter and on Facebook Messenger, 24 hours a day, 7 days a week.