Following a shortage of station staff at Worcester Foregate Street the line is now open.
Customer Advice
What has happened?
We've been advised there is a shortage of station staff at Worcester Foregate Street from 16:00, therefore from 16:00 until the end of service GWR trains will not serve Worcester Foregate Street staton.
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What are we doing about it?
Replacement road transport has been arranged to operate between Worcester Shrub Hill and Worcester Foregate Street. Customers should use this road transport to complete their journeys.
West Midlands Railway will also accept GWR tickets between Hereford and Worcester Shrub Hill in both directions.
Let us help you:
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If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
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If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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We are sorry for the delay to your journey. If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Further Information
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, tweet us @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay