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Improvement Work11:49 Kemble to London Paddington
Due
Exp
Kemble
11:49
Delayed
London Paddington
12:59
Delayed
Problems
This train may be affected by the following route problem
Cancellations to services between Gloucester and Swindon
Due to trespassers on the railway between Gloucester and Swindon all lines towards Swindon are blocked.
What has happened?
-
A trespasser is on the railway and so the line between Gloucester and Swindon is shut.
_
What are we doing about it?
-
GWR has requested rail replacement road transport and local bus ticket acceptance and is working with other rail operators to help you complete your journey.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Cross Country Trains are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester/Bristol Parkway and Transport for Wales are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester, to help you make your journey.
-
Option 3: Rail Replacement road transport provided by us have been requested, and this is now in operation, although taxi numbers are limited
Local Bus ticket acceptance is in place on the following routes in both directions, your GWR ticket will be accepted at no extra cost:
>Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
>Stagecoach route 62: Gloucester (Bus Station), Stroud (Merrywalks), Stonehouse (Elgin Mall),
>Stagecoach route 63: Gloucester (Bus Station), Stroud (Merrywalks),
>Stagecoach route 64: Gloucester (Bus Station), Stonehouse (Elgin Mall), Stroud (Merrywalks),
>Stagecoach route 65: Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley, Stroud (Merrywalks) and >Stagecoach route 66: Cheltenham (Promenade), Stroud (Merrywalks)
We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, message us on X @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Impact
Train services running through these stations will be cancelled, delayed by up to 60 minutes or diverted via Bristol Parkway. Stonehouse, Stroud and Kemble will not be served. Disruption is expected until 11:30 01/07.Customer Advice
-What has happened?
-
A trespasser is on the railway and so the line between Gloucester and Swindon is shut.
_
What are we doing about it?
-
GWR has requested rail replacement road transport and local bus ticket acceptance and is working with other rail operators to help you complete your journey.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Cross Country Trains are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester/Bristol Parkway and Transport for Wales are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester, to help you make your journey.
-
Option 3: Rail Replacement road transport provided by us have been requested, and this is now in operation, although taxi numbers are limited
Local Bus ticket acceptance is in place on the following routes in both directions, your GWR ticket will be accepted at no extra cost:
>Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
>Stagecoach route 62: Gloucester (Bus Station), Stroud (Merrywalks), Stonehouse (Elgin Mall),
>Stagecoach route 63: Gloucester (Bus Station), Stroud (Merrywalks),
>Stagecoach route 64: Gloucester (Bus Station), Stonehouse (Elgin Mall), Stroud (Merrywalks),
>Stagecoach route 65: Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley, Stroud (Merrywalks) and >Stagecoach route 66: Cheltenham (Promenade), Stroud (Merrywalks)
We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Additional Facilities Information
Additional Information
Customer Information
Further Information
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, message us on X @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Attachment
Last Updated: 01/07/2025 10:58
| Due | Station | Status |
|---|
| Due | Station | Expected | Platform | ||
|---|---|---|---|---|---|
| Collapse Preceding stations | |||||
| 11:03 | Cheltenham Spa | Delayed | |||
| 11:19 | Gloucester | Delayed | |||
| 11:30 | Stonehouse | Delayed | |||
| 11:35 | Stroud | Delayed | |||
Preceding Stations
|
|||||
| 11:49 | Kemble | Delayed | 1 | ||
| 12:02 | Swindon | Delayed | |||
| 12:19 | Didcot Parkway | Delayed | |||
| 12:33 | Reading | Delayed | |||
| 12:59 | London Paddington | Delayed | |||
| Collapse Subsequent stations | |||||
12:49 Kemble to London Paddington
Due
Exp
Kemble
12:49
Not Stopping
London Paddington
13:59
14:03
Problems
Alterations to this service are due to trespassers on the railway.
This train may be also affected by the following route problems
Cancellations to services between Gloucester and Swindon
Due to trespassers on the railway between Gloucester and Swindon all lines towards Swindon are blocked.
What has happened?
-
A trespasser is on the railway and so the line between Gloucester and Swindon is shut.
_
What are we doing about it?
-
GWR has requested rail replacement road transport and local bus ticket acceptance and is working with other rail operators to help you complete your journey.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Cross Country Trains are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester/Bristol Parkway and Transport for Wales are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester, to help you make your journey.
-
Option 3: Rail Replacement road transport provided by us have been requested, and this is now in operation, although taxi numbers are limited
Local Bus ticket acceptance is in place on the following routes in both directions, your GWR ticket will be accepted at no extra cost:
>Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
>Stagecoach route 62: Gloucester (Bus Station), Stroud (Merrywalks), Stonehouse (Elgin Mall),
>Stagecoach route 63: Gloucester (Bus Station), Stroud (Merrywalks),
>Stagecoach route 64: Gloucester (Bus Station), Stonehouse (Elgin Mall), Stroud (Merrywalks),
>Stagecoach route 65: Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley, Stroud (Merrywalks) and >Stagecoach route 66: Cheltenham (Promenade), Stroud (Merrywalks)
We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, message us on X @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Impact
Train services running through these stations will be cancelled, delayed by up to 60 minutes or diverted via Bristol Parkway. Stonehouse, Stroud and Kemble will not be served. Disruption is expected until 11:30 01/07.Customer Advice
-What has happened?
-
A trespasser is on the railway and so the line between Gloucester and Swindon is shut.
_
What are we doing about it?
-
GWR has requested rail replacement road transport and local bus ticket acceptance and is working with other rail operators to help you complete your journey.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Cross Country Trains are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester/Bristol Parkway and Transport for Wales are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester, to help you make your journey.
-
Option 3: Rail Replacement road transport provided by us have been requested, and this is now in operation, although taxi numbers are limited
Local Bus ticket acceptance is in place on the following routes in both directions, your GWR ticket will be accepted at no extra cost:
>Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
>Stagecoach route 62: Gloucester (Bus Station), Stroud (Merrywalks), Stonehouse (Elgin Mall),
>Stagecoach route 63: Gloucester (Bus Station), Stroud (Merrywalks),
>Stagecoach route 64: Gloucester (Bus Station), Stonehouse (Elgin Mall), Stroud (Merrywalks),
>Stagecoach route 65: Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley, Stroud (Merrywalks) and >Stagecoach route 66: Cheltenham (Promenade), Stroud (Merrywalks)
We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Additional Facilities Information
Additional Information
Customer Information
Further Information
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, message us on X @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Attachment
Last Updated: 01/07/2025 10:58
| Due | Station | Status |
|---|
| Due | Station | Expected | |
|---|---|---|---|
| Collapse Preceding stations | |||
| 12:03 | Cheltenham Spa | Cancelled | |
| 12:19 | Gloucester | On Time | |
| 12:30 | Stonehouse | Cancelled | |
| 12:35 | Stroud | Cancelled | |
|
Preceding Stations
|
|||
| 12:49 | Kemble | Cancelled | |
| 13:02 | Swindon | On Time | |
| 13:19 | Didcot Parkway | 13:28 | |
| 13:33 | Reading | 13:40 | |
| 13:59 | London Paddington | 14:03 | |
| Collapse Subsequent stations | |||
10:59 London Paddington from Cheltenham Spa
Due
Exp
Kemble
09:49
Not Stopping
London Paddington
10:59
11:15
Problems
This train has been delayed by trespassers on the railway
This train may be affected by the following route problem
Cancellations to services between Gloucester and Swindon
Due to trespassers on the railway between Gloucester and Swindon all lines towards Swindon are blocked.
What has happened?
-
A trespasser is on the railway and so the line between Gloucester and Swindon is shut.
_
What are we doing about it?
-
GWR has requested rail replacement road transport and local bus ticket acceptance and is working with other rail operators to help you complete your journey.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Cross Country Trains are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester/Bristol Parkway and Transport for Wales are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester, to help you make your journey.
-
Option 3: Rail Replacement road transport provided by us have been requested, and this is now in operation, although taxi numbers are limited
Local Bus ticket acceptance is in place on the following routes in both directions, your GWR ticket will be accepted at no extra cost:
>Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
>Stagecoach route 62: Gloucester (Bus Station), Stroud (Merrywalks), Stonehouse (Elgin Mall),
>Stagecoach route 63: Gloucester (Bus Station), Stroud (Merrywalks),
>Stagecoach route 64: Gloucester (Bus Station), Stonehouse (Elgin Mall), Stroud (Merrywalks),
>Stagecoach route 65: Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley, Stroud (Merrywalks) and >Stagecoach route 66: Cheltenham (Promenade), Stroud (Merrywalks)
We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, message us on X @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Impact
Train services running through these stations will be cancelled, delayed by up to 60 minutes or diverted via Bristol Parkway. Stonehouse, Stroud and Kemble will not be served. Disruption is expected until 11:30 01/07.Customer Advice
-What has happened?
-
A trespasser is on the railway and so the line between Gloucester and Swindon is shut.
_
What are we doing about it?
-
GWR has requested rail replacement road transport and local bus ticket acceptance and is working with other rail operators to help you complete your journey.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Cross Country Trains are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester/Bristol Parkway and Transport for Wales are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester, to help you make your journey.
-
Option 3: Rail Replacement road transport provided by us have been requested, and this is now in operation, although taxi numbers are limited
Local Bus ticket acceptance is in place on the following routes in both directions, your GWR ticket will be accepted at no extra cost:
>Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
>Stagecoach route 62: Gloucester (Bus Station), Stroud (Merrywalks), Stonehouse (Elgin Mall),
>Stagecoach route 63: Gloucester (Bus Station), Stroud (Merrywalks),
>Stagecoach route 64: Gloucester (Bus Station), Stonehouse (Elgin Mall), Stroud (Merrywalks),
>Stagecoach route 65: Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley, Stroud (Merrywalks) and >Stagecoach route 66: Cheltenham (Promenade), Stroud (Merrywalks)
We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
Additional Facilities Information
Additional Information
Customer Information
Further Information
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, message us on X @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Attachment
Last Updated: 01/07/2025 10:58
| Due | Station | Status |
|---|
| Due | Station | Expected | |
|---|---|---|---|
| Collapse Preceding stations | |||
| 09:03 | Cheltenham Spa | 09:12 | |
| 09:19 | Gloucester | 09:24 | |
| 09:30 | Stonehouse | Not Stopping | |
| 09:34 | Stroud | Not Stopping | |
|
Preceding Stations
|
|||
|
09:49 | Kemble | Not Stopping |
| 10:04 | Swindon | 10:23 | |
| 10:21 | Didcot Parkway | 10:39 | |
|
|
10:35 | Reading | 10:51 |
| 10:59 | London Paddington | 11:15 | |
| Collapse Subsequent stations | |||
11:59 London Paddington from Cheltenham Spa
Due
Exp
Kemble
10:49
Not Stopping
London Paddington
11:59
12:13
Problems
Alterations to this service are due to trespassers on the railway.
| Due | Station | Expected | |
|---|---|---|---|
| Collapse Preceding stations | |||
| 10:03 | Cheltenham Spa | 10:06 | |
| 10:19 | Gloucester | On Time | |
| 10:30 | Stonehouse | Not Stopping | |
| 10:35 | Stroud | Not Stopping | |
|
Preceding Stations
|
|||
|
|
10:49 | Kemble | Not Stopping |
|
|
10:52 | Bristol Parkway | 10:57 |
| 11:04 | Swindon | 11:24 | |
| 11:20 | Didcot Parkway | 11:39 | |
| 11:35 | Reading | 11:52 | |
| 11:59 | London Paddington | 12:13 | |
| Collapse Subsequent stations | |||
12:59 London Paddington from Cheltenham Spa
Due
Exp
Kemble
11:49
Delayed
London Paddington
12:59
Delayed
Problems
This train may be affected by the following route problems
Cancellations to services between Gloucester and Swindon
Due to trespassers on the railway between Gloucester and Swindon all lines towards Swindon are blocked.
What has happened?
-
A trespasser is on the railway and so the line between Gloucester and Swindon is shut.
_
What are we doing about it?
-
GWR has requested rail replacement road transport and local bus ticket acceptance and is working with other rail operators to help you complete your journey.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Cross Country Trains are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester/Bristol Parkway and Transport for Wales are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester, to help you make your journey.
-
Option 3: Rail Replacement road transport provided by us have been requested, and this is now in operation, although taxi numbers are limited
Local Bus ticket acceptance is in place on the following routes in both directions, your GWR ticket will be accepted at no extra cost:
>Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
>Stagecoach route 62: Gloucester (Bus Station), Stroud (Merrywalks), Stonehouse (Elgin Mall),
>Stagecoach route 63: Gloucester (Bus Station), Stroud (Merrywalks),
>Stagecoach route 64: Gloucester (Bus Station), Stonehouse (Elgin Mall), Stroud (Merrywalks),
>Stagecoach route 65: Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley, Stroud (Merrywalks) and >Stagecoach route 66: Cheltenham (Promenade), Stroud (Merrywalks)
We will continue to monitor the need for this as the situation develops and provide updates here.
-
Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
-
Let us help you:
-
Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
-
If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
-
Delay Repay:
-
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
-
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, message us on X @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Impact
Train services running through these stations will be cancelled, delayed by up to 60 minutes or diverted via Bristol Parkway. Stonehouse, Stroud and Kemble will not be served. Disruption is expected until 11:30 01/07.Customer Advice
-What has happened?
-
A trespasser is on the railway and so the line between Gloucester and Swindon is shut.
_
What are we doing about it?
-
GWR has requested rail replacement road transport and local bus ticket acceptance and is working with other rail operators to help you complete your journey.
_
What are my options?
-
We are sorry for the delay to your journey today. Below are the current options available to you:
-
Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
-
Option 2: Cross Country Trains are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester/Bristol Parkway and Transport for Wales are accepting GWR customers tickets at no extra cost to customers between Cheltenham Spa and Gloucester, to help you make your journey.
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Option 3: Rail Replacement road transport provided by us have been requested, and this is now in operation, although taxi numbers are limited
Local Bus ticket acceptance is in place on the following routes in both directions, your GWR ticket will be accepted at no extra cost:
>Stagecoach route 51: Swindon (Bus Station), Cheltenham (Promenade)
>Stagecoach route 62: Gloucester (Bus Station), Stroud (Merrywalks), Stonehouse (Elgin Mall),
>Stagecoach route 63: Gloucester (Bus Station), Stroud (Merrywalks),
>Stagecoach route 64: Gloucester (Bus Station), Stonehouse (Elgin Mall), Stroud (Merrywalks),
>Stagecoach route 65: Gloucester (Bus Station), Stonehouse (Elgin Mall), Cam, Dursley, Stroud (Merrywalks) and >Stagecoach route 66: Cheltenham (Promenade), Stroud (Merrywalks)
We will continue to monitor the need for this as the situation develops and provide updates here.
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Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
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Let us help you:
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Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
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If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 07:00 and 19:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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Additional Facilities Information
Additional Information
Customer Information
Further Information
If you require further information please speak to our staff at the station or on the train, use the Customer Help Point, message us on X @GWRHelp or call National Rail Enquiries on 03457 484 950.
If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can claim Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
Attachment
Last Updated: 01/07/2025 10:58
| Due | Station | Status |
|---|
| Due | Station | Expected | |
|---|---|---|---|
| Collapse Preceding stations | |||
| 11:03 | Cheltenham Spa | Delayed | |
| 11:19 | Gloucester | Delayed | |
| 11:30 | Stonehouse | Delayed | |
| 11:35 | Stroud | Delayed | |
|
Preceding Stations
|
|||
| 11:49 | Kemble | Delayed | |
| 12:04 | Swindon | Delayed | |
| 12:20 | Didcot Parkway | Delayed | |
| 12:35 | Reading | Delayed | |
| 12:59 | London Paddington | Not Stopping | |
| Collapse Subsequent stations | |||
Update For Other Train
13:03 Cheltenham Spa to London Paddington due 14:59 will be started from Kemble.
It will no longer call at Cheltenham Spa, Gloucester, Stonehouse and Stroud.
This is due to trespassers on the railway.
It will no longer call at Cheltenham Spa, Gloucester, Stonehouse and Stroud.
This is due to trespassers on the railway.
Impact
Customer Advice
Additional Facilities Information
Additional Information
Customer Information
Further Information
Attachment
Last Updated: 01/07/2025 11:02
| Due | Station | Status |
|---|---|---|
| 13:03 | Cheltenham Spa | Not Stopping |
| 13:19 | Gloucester | Not Stopping |
| 13:31 | Stonehouse | Not Stopping |
| 13:35 | Stroud | Not Stopping |
| 13:50 | Kemble | 13:50 |
| 14:05 | Swindon | 14:05 |
| 14:21 | Didcot Parkway | 14:21 |
| 14:36 | Reading | 14:36 |
| 14:59 | London Paddington | 14:59 |
Recent Journeys
London Underground
Last updated: Never
