Following a points failure at Plymouth all lines towards Penzance have now reopened. Disruption is expected until 13:00 19/05.
Customer Advice
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What has happened?
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There has been a points failure in the Plymouth station area. A points failure is a fault with the movable pieces of track that enable trains to change tracks.
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What are we doing about it?
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We are working with Network Rail to be able to return to running our normal timetable as soon as possible.
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What are your options?
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We are sorry for the disruption to your journey today, these are the current options available to you:
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Option 1: If there are other rail companies or local public transport operators who may be able to help you make your journey, we will provide details here.
Your ticket can be used on the following bus services:
Plymouth Citybus
43, 43A Plymouth (Station), St Budeaux (Square)
21, 21A Plymouth (City Centre), Devonport (UTC Plymouth), Dockyard (Keat Street/Keyham Road
Flats), Keyham (HMS Drake), St Budeaux (Square)
Go Cornwall Bus (Transport for Cornwall)
1 Plymouth (Station), St Budeaux (Square), Saltash (Fore Street), Liskeard (Post Office),
Bodmin Parkway (Station)
14 St Ives (The Terrace), Carbis Bay (Boskerris Road), Lelant (Village Hall), Hayle (Viaduct),
Camborne (Bus Station), Redruth (Station), Truro (Station), Truro (Bus Station).
16, 16A Penzance (Station), St Ives (Cinema), Carbis Bay (Tesco)
17 Penzance (Station), St Erth (Station), Lelant (Village Hall), Carbis Bay (Boskerris Road), St
Ives (The Terrace)
18 Penzance (Station), St Erth (Station), Hayle (Viaduct), Camborne (Bus Station), Redruth (Station), Truro (Station), Truro (Bus Station).
21/21A St Austell (Station), St Columb Road (Co-op), Quintrell Downs (Quintrell Close), Newquay
(Bus Station)
22, 27 St Austell (Station), Truro (Bus Station)
24 Par (Station), St Austell (Station)
25 Par (Station), St Austell (Station) *Two early morning services only
26 St Austell (Station), Bugle (The Square), Roche (opp Travelodge), Bodmin (Town Centre)
28 Lostwithiel (The Royal Talbot), St Austell (Station)
31 St Austell (Station), Luxulyan (Kings Arms) *Two services daily
32 Falmouth (The Moor), Penryn, Truro (Bus Station)
32A Falmouth (The Moor), Penryn, Truro (Bus Station), Truro (Station)
33, 33A Falmouth (The Moor), Penryn (Station), Redruth (Station)
36, 36A Truro (Bus Station), Perranwell (Station)
73 Liskeard (Station), St Keyne (Community Centre), Sandplace (Station), Looe (Station)
79 Calstock (Lang Gardens), Gunnislake (Station)
85 Truro (Bus Station), Newquay (Great Western Hotel)
86 Truro (Bus Station), Newquay (Bus Station)
87 Truro (Bus Station), Truro (Station), Newquay (Station)
91 Truro (Bus Station), St Columb Road (Co-op), Quintrell Downs (North Way), Newquay (Great Western Hotel)
93 Truro (Bus Station), Quintrell Downs (North Way), Newquay (Great Western Hotel)
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Option 2: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
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Option 3: If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
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Option 4: Consider postponing your journey until our service returns to normal.
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For more information:
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Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the live departure boards or speak to a member of station staff.
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Let us help you:
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If you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
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If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to staff at the station or on the train. Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
Call our Customer Support team on 03457 000 125, who are available between 08:00 and 20:00 Monday to Friday and 09:00 to 17:00 Saturday and Sunday, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay