Following a points failure between Reading and London Paddington all lines have now reopened.
Customer Advice
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What has happened?
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A set of points failed on the high speed lines into and out of London Paddington.
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A points failure is a fault with the movable pieces of track that enable trains to change tracks.
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What are we doing about it?
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Engineers on site have rectified the issue and all lines are now open. There will still be disruption ongoing caused by the initial issue.
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The problem affects two of the four lines between London Paddington and Reading, so we are having to reduce the train service through the area to avoid congestion. Local stopping services between London Paddington and Didcot Parkway/Newbury will only run between Reading and Didcot Parkway/Newbury. Most of our longer distance Intercity services will continue to run between London Paddington and Reading, but may be subject to delay.
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What are my options?
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We are sorry for the delay to your journey today. Below are the current options available to you:
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Option 1: Use the National Rail Enquiries real-time journey planner to check if a journey by rail is currently possible. If you are at a station please check the Live Departure Boards or speak to a member of our station team.
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Option 2: Your ticket can be used, at no extra cost, with the following operators, in both directions on these routes.
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Elizabeth Line services between Reading and London Paddington
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Option 3: Replacement transport provided by us such as a buses, coaches or taxis, have not been requested at this time. We will continue to monitor the need for this as the situation develops and provide updates here.
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Option 4: Travel at a later time. You might want to consider postponing your journey until our service returns to normal.
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Let us help you:
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Don't worry if you're already travelling when disruption happens, we'll get you where you need to go. If you miss the last train of the day due to cancellation or because another train was delayed, we wont leave you stranded.
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If you require help, further information or would like to provide feedback, to help us improve in the future:
Speak to our staff at the station or on the train.
Use the Customer Help Point on the platform.
Message us on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp 07890 608043. Our team is available weekdays between 06:00 - 23:00 and on weekends between 07:00 - 23:00.
Call our Customer Support team on 03457 000 125, who are available between 06:00 and 23:00.
Call National Rail Enquiries on 03457 484 950, who are available 24 hours a day.
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Delay Repay:
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If you arrive at your destination 15 or more minutes late because your GWR train was delayed or cancelled, you can apply for Delay Repay compensation. Please keep your ticket and visit GWR.com/DelayRepay
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