Welcome to the Govia Thameslink Railway Limited ("Govia") JourneyCheck Alerts service.
This service offers the ability to register for the automatic provision of train service disruption information via email and SMS. The information supplied comprises information supplied directly from staff in the relevant Control Centre, combined after the train starts its journey with data automatically recorded by the movement of the train along the track.
This service is being provided to you through Govia and its parent company Go-Ahead Group and was developed by Nexus Alpha Limited.
The customer shall, if choosing to receive alerts via SMS or email respectively, be responsible for providing and maintaining a working mobile phone or a valid and working email address.
The customer agrees to provide true, accurate and complete information about themselves, as requested on the registration page. The customer agrees not to misrepresent their identity or other information. Accurate details, such as phone numbers, email address, postcodes and journey information enables Govia to provide the correct services to our customers.
In order to receive the service, the customer must go through the process of registration and answer all questions marked by an asterisk. Once the customer has registered for the service, they will continue to receive alerts until they unsubscribe, or the service is terminated according to these terms and conditions.
The customer will not be able to use the service unless they validate their email or SMS numbers by responding to a message sent to each address. This protects the customer from any other user inadvertently (or with intent) entering customer contact details and causing the system to send unwanted alerts.
The customer is responsible for guarding their password and login details. You will be asked to enter a password when logging into your account. The customer is responsible for all account activities that occur from using the password.
The customer shall use the service for personal use, and shall not resell or seek to profit from the information provided by JourneyCheck.
Customers may at no time use another subscriber's password.
Travel alerts are received by email or SMS text only.
Where the service is provided by SMS, station names may be abbreviated using 3 letter codes. More information about these codes can be found at www.nationalrail.co.uk.
This Service is created solely for access from the UK mainland.
This service is being provided by Govia with no intended cost to the end user. The standard cost of sending a text message within the United Kingdom is met by Govia. However, it is possible that your mobile operator may charge you to receive SMS messages. This is very often the case for receiving text messages when you are abroad. We would encourage you to suspend your alerts when you are on holiday. Similarly the subscriber should be aware that whilst the "desktop" delivery of emails is generally free, the delivery of emails to mobile devices can incur charges from your mobile service operator.
Not withstanding, Govia reserve the right to review the pricing policy in the future. Notice will be given in advance to all subscribers should any changes in pricing policy take place, and no charges would be raised without a re-subscription process.
The customer warrants that they are the legitimate owner of a registered mobile number or email address. The customer shall indemnify Govia (including its affiliates, staff, officers and agents) against any claim by a third party alleging loss and/or damage as a result of the customer's misuse, or inability to use the service.
Situations warranting an alert are decided upon at the Operational Control Centre, and Govia accepts no liability or responsibility for the timeliness, suitability and accuracy of the Service. Any liability is hereby disclaimed to the fullest extent permitted by law.
Although Govia will take considerable effort to ensure that the service we provide to you is of good quality, there may be difficulties that can affect the service. Neither Govia or Nexus Alpha Limited provide any warranty or accept any liability whatsoever for any loss or damage from: defects that may exist to the service and the website, omissions or errors, reliance on the service resulting from delays, service interruptions, inaccurate alerts, the customer's inability or failure to use the service, or suspension or withdrawal of any part of the service.
The very nature of train service disruption information means that it can take time for network and service problems to be reported back to the Control Centre, who then enter the information into the JourneyCheck Alerts system. Also, the nature of service disruption means that on occasion it can change quite rapidly. Disruption information is by nature an imprecise process, as the future is predicted from the present position:
The JourneyCheck Alerts service provides an "as is" snapshot of the reported state of the network in the context of the journey you have defined and at the time you have registered to be alerted.
Govia and Nexus Alpha Limited reserve the right to terminate your subscription to this service at their discretion. The service is provided for the personal use of passengers and potential passengers of the transport system to enquire about journeys, and for no other purpose.
Govia always endeavours to provide up to date, relevant information to subscribers. However, Govia accepts no liability or responsibility for technical inaccuracies, technical difficulties, loss of data, service settings, miss-delivery or storage failure of data, human error or other interruptions to the service.
Neither Govia nor Nexus Alpha shall have any liability to or through the customer for losses or damages arising from: defects that may exist to the service and the website, reliance on the service resulting from delays, service interruptions, inaccurate alerts, the customer's inability or failure to use the service, or suspension or withdrawal of any part of the service.
By checking the box alongside 'I agree to the terms & conditions', the customer agrees to comply with the Terms listed here. If you do not agree, you will not be entitled to use the service, and registration will not be completed.
Govia reserves the right to immediately and without notice suspend or terminate the provision of this service if it believes that there has been a breach of these terms by the customer. Govia shall, on reasonable notice, be entitled to discontinue the service to the customer at its discretion.
The customer may unsubscribe from this service at any time by unregistering via the applicable page on the website.
Govia will not pass on details provided during registration to any third party without the customer's prior consent.
Any queries relating to this service should be directed to:
or in writing to:Govia Customer Relations
Govia reserves the right to change any terms or conditions in this agreement. All changes will be posted on the website.
The image contains a combinations of letters selected only from the 26 letters of the English alphabet, and can be mixed case. There are no numbers.
The letters displayed in the image may or may not read as a real word. You must simply reproduce the letters in the text box below the image as you read them.
The purpose of insisting on this part of the registration process is to prevent computers registering multiple users automatically for malicious reasons. Sadly this is a common problem for websites these days and this is one of the few methods available to circumvent these systems.
The letters are purposefully (and randomly) irregular to make it difficult for them to be read by a computer. This may mean that on occasions the image is ambiguous even to the human eye. If you struggle to read the letters in the image, simply click on the refresh image button to get an alternative option.