We're always here to help you with your journey, particularly during times of disruption. If your train is delayed or cancelled, you can find alternative arrangements at no additional cost. If this affects your connection, please get in contact and we will help you reach your destination.
If your CrossCountry train has been delayed by 30 minutes or more to the destination on your ticket, you may be entitled to compensation through our Delay Repay scheme.
If you are a disabled customer and you require further assistance, please speak to our on board train crew, railway station staff or use station help points if your station is unstaffed. You can also contact us on Twitter and on Facebook Messenger, 24 hours a day, 7 days a week.
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Planned engineering work will take place between Basingstoke and Winchester from 00:01, Saturday 04 May 2024 to 23:59, Monday 06 May 2024. All lines will be closed. All services will be diverted. Winchester and Southampton Airport Parkwy will not be served.Journey times may be extended by up to one hour. Customer Advice: Replacement road transport services will convey passengers between Basingstoke and Winchester in both directions.The rail replacement buses will be provided by South Western Railway. CrossCountry tickets will be accepted.
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Last Updated:03/05/2024 00:03
Between Coventry and Birmingham New Street
Planned engineering work will take place between Coventry and Birmingham New Street from 00:01, Saturday 04 May 2024 to 23:59, Monday 06 May 2024. All lines will be closed. All services will be diverted via Dorridge. Coventry and Birmingham International will not be served. Customer Advice: Replacement road transport services will convey passengers between Leamington Spa and Birmingham International via Coventry in both directions.