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JourneyCheck FAQs | General Alert FAQs | Alert Registration FAQs | Alert Message FAQs

Why have I not received my verification email?
Why must I supply an email address?
Why do I have to verify my e-mail address?

Why have I not received my verification email?

Sometimes your mail application may mark the verification email as ‘Spam’ and move it to a ‘Junk Mail’ folder or similar. Make sure this has not occurred. Alternatively you may have mistyped your email address during registration. Please contact our customer services department if you continue to experience problems.

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Why must I supply an email address?

This will be your username for administering your alerts and the address to which e-mail alert messages are sent.

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Why do I have to verify my e-mail address?

This ensures that they are valid and prevents misuse by people trying to register other people‘s addresses .

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